REFUND POLICY

Card Vault does our best to ensure your order is fulfilled correctly. However, on occasion an issue may occur during dispatch, or the product may have a fault.

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We will work with you to find a solution for any of the following situations:

In the case of 

• The product is damaged or faulty, or

• Wrongly described, or

• Different to sample shown, or

• Item Quantity is not as stated when purchased

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It is unlikely we will refund to customers when:

In the case of 

• The purchase has been made in error, or

• You have had a change of mind, or

• The product security sealing or Shrink wrap has been broken or tampered with.

• The product has not been returned in original condition, is damaged or missing parts for reasons not due to our error, or

• It is outside of the period for notifying us of an issue.

We do not accept refunds on graded or single cards due to fluctuations in the singles market, there are a few exceptions to this:

In the case of 

• If the condition of the cards are not as stated when purchased

• If the card received is different to the card ordered

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When do items need to be returned by?

All returns must be returned within 30 days of invoice date.

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