DELIVERY & SHIPPING
At Card Vault, we're dedicated to dispatching your orders fast and efficient.
WHAT ARE OUR DELIVERY OPTIONS?
Standard Delivery
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$12.99 for standard orders
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$19.99 for bulky items or bulky orders (total cart weight over 3kg)
Express Delivery
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$15.99 for standard express shipping
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$30.99 for bulky items or bulky orders (total cart weight over 3kg)
*Exclusions apply including large/bulky items or bulky total order. Items and orders will be considered bulky products if the packaging is over 50cm/3kg.
INTERNATIONAL DELIVERY OUTSIDE OF AUSTRALIA AND NEW ZEALAND
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Our international shipping is calculated and based on Australia Post’s international rates. You can find out more about the shipping here.
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Find more about Australia Post Delivery times and service updates here.
Add your favorites to your cart and proceed to checkout to calculate your final shipping costs.
WHAT IS CARD VAULTS RETURN POLICY?
As a Card Vault customer, you are entitled to a 30 day return period.
Note: The return delivery time is not included as part of this 14-day return period.
To see the full return policy click here.
DELIVERY POLICY
Applicable to physical goods.
After finalizing your online order at the checkout page, you will receive an email confirmation containing your order details (sent to your provided email address). We will then pick and pack all currently available products pertaining to your online order. All finalized orders confirmed to be dispatched from Card Vault are then collected by the assigned carrier within 2-3 business days. Orders are subject to handling times of 2-10 business days depending on the peak period and current queue.
AVAILABILITY OF PRODUCT AND PRE-ORDERS
Card Vault is primarily a “Bricks and Mortar” retailer and all products shown In-stock are based on digital inventory records. Occasionally discrepancies occur because of theft, clerical error, and/or other events beyond our control. We carry various products, with more being added each week, making it impossible to maintain 100% accuracy.
If for reasons beyond our control; products that are not available will be highlighted, and you will be notified by the provided email and/or contact number. You may be offered an alternative product, or your account will be credited. You are entitled to request a refund instead of credit.
PRE-ORDERS
Pre-order would mean that the product is currently on-order and is either: in production, in-transit, awaiting delivery, or is an upcoming item. Pre-orders will vary at any time between 3-12+ weeks depending on the product and its status.
If you add a pre-order product with any currently available products, your order will be placed on hold until all products placed are available. If you wish to have the shipment split shipped, please contact our customer service team.
